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Returns & Refunds

Our hassle-free return policy designed to protect your purchase

Last updated: September 2026

30-Day Money-Back Guarantee

If you're not satisfied with your purchase, return it within 30 days for a full refund or replacement. We'll cover the return shipping for defective items.

Items Eligible for Return

  • Unused items in original packaging
  • Defective or damaged items (received that way)
  • Incorrect items shipped by mistake
  • Items that don't match the product description

Items Not Eligible for Return

  • Custom or personalized orders
  • Items damaged after delivery due to misuse
  • Perishable goods and personal care items (opened)
  • Digital products and software licenses

How to Return an Item

  1. 1

    Contact our support team within 30 days of delivery β€” via AI chat, email, or phone.

  2. 2

    Provide your order number and reason for return. We'll review and approve within 24 hours.

  3. 3

    We'll send you a prepaid return shipping label (for defective items) or instructions for self-shipping.

  4. 4

    Ship the item back. Once we receive and inspect it, your refund is processed.

Refund Timing & Method

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item. You'll receive an email confirmation once the refund is on the way.

Note: Original shipping fees are non-refundable unless the return is due to our error (wrong item, defect, or damage in transit).

Need help with a return?

Our support team is here to guide you through the process.

Back to Help Center